cargrid provides a subscription-based service (SaaS) that monitors and analyzes how third-party AI search engines and platforms (such as ChatGPT, Gemini, Claude, Grok, and Google AI Overviews) ("AI Platforms") reference your dealership, website, and inventory data. The Service provides monitoring, reports, alerts, and recommendations intended to help optimize your visibility on AI Platforms, and may include execution features such as Google Business Profile posting on your behalf.

Account Creation: To access the Service, you must register for an account, providing accurate and complete information, including your name, a valid email address, and your company information.

Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

Eligibility: cargrid is a business-to-business service. You must be at least 18 years old and have the legal authority to bind your company to these Terms.

Fees: The Service is billed on a subscription basis ("Subscription"). You agree to pay all applicable fees as described on our pricing page.

Billing: We use a third-party payment processor (Stripe) to bill you through a payment account linked to your account. We do not collect or store your full card details.

Automatic Renewal: Subscriptions automatically renew at the end of each billing cycle (e.g., monthly or annually) unless you cancel through your account management page before the end of the current period.

Refunds: Monthly plans are non-refundable, including for partial months. For annual plans, if you cancel within the first 30 days, we will refund the unused portion on a pro-rata basis; after 30 days, no refunds are issued for the remainder of the annual term, except as required by law.

Price Changes: We reserve the right to change our subscription fees and will provide you with reasonable prior notice of any price changes.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your internal business purposes only.

Under this license, you may not:

• Resell, sublicense, white-label, or otherwise make the Service available to any third party without a written Enterprise agreement.
• Modify, copy, or create derivative works based on the Service.
• Attempt to decompile or reverse engineer any software contained in the Service.
• Use the Service to build a competitive product or service.
• Remove any copyright or other proprietary notations from the materials or reports generated by the Service.

You agree not to use the Service:

• For any unlawful, fraudulent, or deceptive purpose.
• To submit data you do not own or have the rights to submit, or that infringes the rights of any third party.
• To upload or transmit malware, or to interfere with, disrupt, or attempt to gain unauthorized access to the Service or its related systems.
• To scrape, overload, or place an unreasonable load on the Service's infrastructure, or to circumvent any rate limits or access controls.
• To misrepresent your identity or your authority to act on behalf of a dealership or company.

Your Data: You retain all ownership rights to your website content, inventory data, and other information you provide to the Service ("User Data").

Our Rights: You grant us a worldwide, non-exclusive, royalty-free license to use, process, analyze, and store your User Data solely for the purpose of providing, securing, and improving the Service. This data will be handled in accordance with our Privacy Policy.

Anonymized Data: We may use aggregated, anonymized data derived from your User Data and use of the Service for analytics, industry reporting, and improving our models, provided such data does not identify you or your company.

The Service monitors and interacts with third-party AI Platforms that we do not own or control. We are not responsible for the availability, accuracy, output, ranking algorithms, policies, or changes of any AI Platform. The behavior of AI Platforms can change at any time and without notice, which may affect the results and recommendations provided by the Service. Your use of any AI Platform is governed by that platform's own terms.

THE SERVICE AND ALL MATERIALS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. The Company hereby disclaims all warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, and non-infringement. Results from AI-related recommendations vary and depend on factors beyond our control, including AI Platform algorithms. We provide optimization tools and services intended to improve visibility but do not guarantee specific rankings, mentions, or outcomes.

Further, the Company does not warrant or make any representations concerning:

• Rankings & Visibility: We do not guarantee any specific placement, ranking, citation, or visibility on any AI Platform (such as ChatGPT, Gemini, Claude, Grok, or Google AI Overviews).
• Accuracy: Recommendations are based on AI analysis and are not guaranteed to be complete, accurate, or current. The AI landscape changes rapidly, and our analysis reflects our best efforts at the time it is produced.
• Results: We do not warrant that use of the Service will result in increased leads, sales, or website traffic.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY'S TOTAL LIABILITY UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE AMOUNT YOU PAID TO THE COMPANY IN THE 12 MONTHS PRECEDING THE CLAIM.

IN NO EVENT SHALL THE COMPANY OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF DATA, PROFITS, OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE OR INABILITY TO USE THE SERVICE, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your User Data, your violation of these Terms, or your violation of any rights of a third party or any applicable law.

Any dispute arising from these Terms or the Service shall be resolved by binding arbitration administered under the rules of the American Arbitration Association, rather than in court, except that either party may seek injunctive relief in court for the infringement or misuse of intellectual property.

You agree to resolve disputes with the Company on an individual basis only. You waive any right to participate in a class action, class arbitration, or representative proceeding.

We may suspend or terminate your account if you violate these Terms, fail to pay fees after notice, or if required by law. You may cancel your Subscription at any time through your account. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination (including ownership, disclaimers, limitation of liability, indemnification, and dispute resolution) will survive.

The materials appearing on the Company's website (e.g., blog posts and guides) could include technical, typographical, or photographic errors. The Company does not warrant that any of these materials are accurate, complete, or current.

The Company has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by the Company.

The Company may revise these Terms at any time. We will post the revised Terms on this page and update the "Effective Date." By continuing to use the Service after changes are made, you agree to be bound by the then-current version of these Terms.

These Terms are governed by and construed in accordance with the laws of the State of Delaware, and you irrevocably submit to the exclusive jurisdiction of the state and federal courts located in Delaware, subject to the arbitration provisions above.

Questions about these Terms can be sent to [email protected].